Choose the support route
Need | Start here |
|---|---|
Vacuum will not build or hold | Use the vacuum-fault record to describe the stage, readings and workpiece. |
Replacement part | Identify the equipment and part, with connection dimensions and photographs. |
Operating or installation document | Provide the exact model, serial/configuration and the document required. |
Changed workpiece or movement | Request a configuration review before using the existing rating for the new task. |
New equipment selection | Use the project enquiry with workpiece, movement and site inputs. |
Vacuum fault record · Spare-part identification · Equipment documentation
Information to include in the first message
- Equipment model, serial number and installed configuration.
- Workpiece and the operation being performed when the issue appeared.
- Readings, alarms, photographs and recent changes or service actions.
- Your location, contact details and any existing enquiry/order reference.
When the equipment cannot be used safely
Stop using it and follow the operating instructions to put the system in a safe condition. Do not bypass alarms, interlocks or load-retaining devices. Agree the inspection or service action before returning faulty equipment to use.
Contact the equipment coordinator
Jenny Zhan coordinates Easytech equipment enquiries and support requests. Email jennyzhan@auto-easy.com or call/WhatsApp +86 135-3727-1735. Include the equipment identity in your message so the request can be matched to the correct configuration.
Contact options · Model PDF downloads · Jib crane inspection records
Further questions for your purchasing review
What is the correct support process when lifting equipment cannot be used safely?
Stop using equipment that cannot perform the task safely and follow its instructions to make the system safe. Contact Jenny Zhan with the model, serial number, configuration, workpiece details, readings, alarms and photographs. Agree the inspection or service action before returning the equipment to use.
How can buyers order the correct spare part and keep an equipment service record?
Keep the equipment model, serial number, installed configuration, service history and part identification. Supply overview and close-up photographs with dimensions and connection details when ordering a part. Record the replacement and checks performed. Similar appearance alone does not establish compatibility.
Separate a repair request from a new application
A worn seal on an unchanged, identified machine is a replacement request. A different workpiece, pad layout, turning movement or host attachment is a configuration review. Tell us which situation applies so the response addresses the right problem.
Request | Most useful first attachment |
|---|---|
Replacement | Installed-part overview plus close-up and interface dimensions. |
Fault | Completed symptom record with equipment identity and indication. |
New material | Material drawing/photo, surface details and intended sequence. |
Missing document | Model/serial, configuration and the exact document required. |
Who coordinates your support request
Jenny Zhan coordinates equipment and document enquiries at jennyzhan@auto-easy.com and +86 135-3727-1735 (phone and WhatsApp). Include the model and serial number, your order reference and a clear description of the issue. Photographs of the nameplate, affected part and operating situation help identify the equipment before a recommendation is made.
For parts enquiries, provide the part number or clear photographs and dimensions from the installed item. For warranty enquiries, include the purchase information so the agreed coverage and exclusions can be checked. On-site work, remote guidance, spare parts and commercial responsibility should be established for the particular request.